1st February 2008

It’s Good To Know People… Especially When Dealing With Carmax

Brian M. writes us his experience with Carmax:

I bought a 98 Volvo at CarMax in 2001. During the 5 day grace period I took it to my mechanic who saw an oil leal and thought it was the flame trap. I returned the car and Car Max said they would send it to a Volvo dealer to get it repaired. They did and I took it back to the mechanic and he found the leak again. I took the car back to carmax and they sent it back to the dealer . Aha! It turned out there was a leak in the block. The Volvo dealer wanted $7500 to replace the engine. Carmax said they would do the work themselves. I told them no way…only if the dealer did it. CarMax refused. I told them I wanted the deal negated because it was obvious they did not do the inspection they said they do. But they refused to negate the deal.

Lucky for me I knew someone who knew the personal email address of the CarMax General Manager. I sent him an email. The next day the Service and Sales managers who refused to negate the deal called me up and said the deal was negated. They told me to find a similar Volvo anywhere in the USA and they would not charge me shipping charge. They kept their word but if I didn’t have that “inside” line Lord knows what would have happened.

Looking for a used car? Get a FREE VIN check at AutoCheck®.

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29th January 2008

Another Horrible Carmax Experience

Tina A. from Texas shared her story with us earlier today:

I just recently had an awful experience at Carmax in Austin, Texas (North location). I first contacted them via the internet and a sales consultant emailed me right away: Kris Santoscoy. I knew the exact car I wanted and there was no other like it in the state. I went to the lot during lunchtime and test drove it. I wanted the car right away - I filled out some paperwork and got approved. I went back to work and started the process of getting my insurance and proof of income. I faxed those to Kris the next morning and arranged to pick up my car that day.

He got all the docs then called me a few hours later with “bad news”. He told me that overnight, their staff was moving cars around me and one of their employees wrecked two of the cars on the lot, one of them being mine. He said that they do not sell wrecked or damaged cars at all and that it would have to be sent to a wholesaler. I was devastated! I arranged to go to dealership that same day and talk with him about my “options”. I was hoping to see the car, get a more thorough explanation and verify that I was not financially responsible for the car (I had not signed the final paperwork yet, so I was pretty sure that was the case).

I get there, and Kris is gone. Another sales guy helps me and glosses over the wreck issue entirely - steering me towards choosing a new car. I smell something fishy so inquire further: “can I see the car?” “does this happen often?” “Can I see the paperwork to make sure I’m not liable?” etc. He finally says “well….maybe the car was not wrecked” - I am shocked and say “MAYBE??” - he says “maybe it was sold instead and he didn’t want to tell you” WHAT?????? I demand to know all the details of what happened to my car either way. He finally confesses “yes, it was sold”. The manager finally comes over and admit that Kris lied to me….the car was never wrecked. Kris failed to do the paperwork/process on his end and that first evening, the manager sold the car without knowing I had a claim on it!!!!!!! I was SHOCKED!

He was very apologetic etc…. He said he could cover the transfer fee for another vehicle outside Austin. I requested they cover the transfer fee for ANY car in the nation and they refused. The most they would over was $200 - basically inside Texas. I said the LEAST they should do is let me find the exact car - no matter where it is - and get it to me. They would not offer me more than the $200 transfer fee. I left and ended up buying a car from another dealer.

BUT, I later found out from the dealership down south - that it is easy to “lose” a car that you are interested in because everyone is looking at that same car online and anyone, anywhere could be staking their claim on it….so it’s first in line so to speak. Apparently, it is often the case that a customer is interested in a car and test drives it, and at the same time elsewhere, someone is starting the paperwork on that same car. They don’t appear to have a great system for “claiming” a car. In my case, my sales guy was incompetent and I was out time and trouble - and betrayed in the process.

Looking for a used car? Get a FREE VIN check at AutoCheck®.

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21st January 2008

Top Ten Searched Vehicle Features on carmax.com

RICHMOND, Va., Jan. 17 /PRNewswire/ — One month after the launch of expanded online vehicle search capabilities, CarMax, Inc. the nation’s largest retailer of used cars, reports the top ten vehicle features searched for on carmax.com in December.

“People told us that generally they know the options that are important to them, but often don’t know which vehicle makes and models offer them,” said Ann Yauger, director of carmax.com. “Now that people are able to search by feature, it’s interesting to see what they are looking for most frequently.” Yauger continued, “People want new technologies and we see that reflected with navigation systems ranking higher than ABS brakes and cruise control.”

Top Ten Vehicle Features Searched
Ranking Feature
1 Leather Seats
2 Navigation System
3 Sunroof
4 3rd Row Seat
5 Seat Heater(s)
6 ABS Brakes
7 Cruise Control
8 Manual Transmission
9 TV/DVD
10 Power Seat(s)

In December 2007, CarMax launched a new, innovative approach to the way consumers conduct vehicle searches on carmax.com based on research and customer feedback. The new vehicle search enables consumers to search based on a wide array of criteria including price, mileage, type, popular features and other options without having to first select a make and model. Another unique benefit allows online car shoppers the opportunity to combine the options they want.

Online shoppers can use the carmax.com website to search the company’s inventory of more than 25,000 new and used cars. The website showcases each vehicle with multiple photos, the no-haggle price, and information on features, options, fuel economy and customer reviews. In fiscal year 2007, carmax.com averaged more than four million visits per month. Additionally, approximately 70 percent of in-store customers visited the website before coming to the store.

Looking for a used car? Get a FREE VIN check at AutoCheck®.

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2nd January 2008

Don’t Trust Carfax

If you think Carfax offers an accurate vehicle history report, think again. The $20 you spend to buy a Carfax vehicle history report, which is supposed to show title problems, flood damage, odometer issues and many other problems, might be a big waste of money. Thousands of people around the country have bought cars with clean Carfax reports and have found out accidents didn’t show up in the carfax report, odometer was rolled back or the car has a previous salvage title in another state. Many, many people find out things that would have steered them away from their purchase, but now that they bought the car it’s too late.

One man went to trade in his 2003 Jeep Cherokee and when the dealer pulled up the Carfax on his car it showed a severe accident with a possible salvage history. Truth of the matter was he was involved in a minor accident, so minor he was able to drive it to the body shop. No major damage or anything… but Carfax reported inaccurate information and the dealer ended up paying him $5000 less because of this Carfax report. He even tried fighting it, he sent a thirty page report from the body shop with pictures, names and numbers of everybody who worked on the car and the insurance adjustor information who all declared the Carfax had reported the accident incorrectly, yet Carfax refused to change the information.

Carfax claims its “the most trusted provider of vehicle history information”. There is one place you’d figure Carfax would get most of its data from, insurance companies. Believe it or not, but Carfax doesn’t receive any records about wrecked vehicles from any insurance companies.

You might say, what about their Buyback Guarantee, which is supposed to protect you in case the Carfax shows inaccurate information. Well truth of the matter is Carfax since starting the program has only bought back roughly 9 cars ! Just two years ago a class action lawsuit was filed claiming the company doesn’t have access to police accident data in 23 states. Remember there are 50 states ;) That means in about half the states in the US, Carfax has no police accident data. Two of the biggest states motor vehicle departments, California and Texas, verified that they do not provide unique VIN number information to vendors.

As a car dealer myself I’ll say this… personally I think both Carfax and Autocheck suck. A good percentage of accidents or major problems don’t even show up on Carfax reports. Nothing beats a good inspection and if you need some help bring a mechanic or knowledgeable friend. If I had to pick between Carfax and Autocheck, I’d say Autocheck for one reason and one reason only, Manheim Auctions, the largest network of automotive auctions in the world, which is where almost every used car passes through at one point in their life only reports more so to Autocheck then Carfax.

posted in Autocheck, Carfax | 24 Comments

28th December 2007

Had A Bad Experience At Carmax?

If you’ve ever had a bad experience with Carmax, we’d like to know. The more we share your stories, the more people are informed regarding Carmax’s business practices.

Send us an e-mail to:

So@IsItAGoodDeal.Com

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21st December 2007

A Clean Carfax Report Doesn’t Mean The Car Isn’t Stolen

This poor family bought a car they found on Craigslist.com, they did what most people do and ran a Carfax vehicle history report and found a clean report. They then purchased the car and four months later the police were at their door to impound the car. So remember, just because you get a clean Carfax or Autocheck report it doesn’t mean the car isn’t stolen.

Complete Story

posted in Autocheck, Carfax | 0 Comments

7th December 2007

Thousands of U.S. Lemons Resold to Unknowing Canadians; Free Carfax Lemon Check

Because of the rising strength in the Canadian Dollar and the decline of the U.S. Dollar many Canadians are coming across the border to buy cars or many U.S. cars are getting shipped and sold in Canada. One major problem arises from all that though and that is some of the cars being taken to Canada are deemed lemon cars in the U.S. but not in Canada. To help identify vehicles bought back by auto manufacturers, used car shoppers can check for lemon brands using the free Carfax Lemon Check at www.carfax.com.

posted in Autocheck, Carfax, General | 0 Comments

29th November 2007

Why Are Gas Prices So High?

One very important point that the media never brings up regarding gas prices is one of the most core reasons why the prices keep rising. The US pays for all its crude oil in US Dollars, against all major currencies the US Dollar is falling fast… therefore the more the dollar keeps falling the more dollars we have to shell out to get the same crude oil. As the dollar continues to fall expect the gas prices(oil) prices to rise… they’ll blame it on the OPEC countries and production, but the truth is the US Dollar is the reason prices are rising.

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29th November 2007

Buying A Car Soon?


About to buy a car? Using the Free Advice link above send us an e-mail about the details of the car you’re looking to purchase and we’ll send you back expert advice about the purchase.

E-mail us at:

So@IsItAGoodDeal.Com

Free car advice never got easier than this!

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19th November 2007

Auto Sales Could Hit 15-Year Low

Three top investors in the automotive industry painted a grim picture on Sunday for the sector in 2008, with one executive predicting a possible slump in U.S. sales to levels not seen in 15 years.

The weakest forecast is for a possible 9.4 percent decline. But all three — Jerry York, an adviser to billionaire investor Kirk Kerkorian; financier Wilbur Ross; and Thomas Stallkamp, a former Chrysler president — were more pessimistic than many in the battered industry.

“While I am very negative on the autos sector over the next 12 to 18 months, I’m just not sure how bad it could be,” York, a former board member of General Motors Corp and chief financial officer of Chrysler, said at the Reuters Autos Summit in Detroit. “We all know housing is a debacle.”

U.S. light auto sales could slip to 15.5 million or less next year, York said. That would be down from near 16 million this year, a drop of 3 percent to mark the second consecutive annual decline and the lowest tally since 1998.

Stallkamp, a partner at private equity firm Ripplewood Holdings, which owns several auto parts makers, said the market could slump to 14.5 million, the lowest level since 1993.

“I’d say it’s somewhere between 14.5 (million) and 15 (million), somewhere in there and it’s hard to tell,” he said. “Today, I’m a little more towards 14.5 (million).”

Such a decline would be felt throughout the sector, CSM Worldwide auto analyst Michael Robinet said.

“That would certainly be one of the worst years on record given the gravity of the industry,” he said.

U.S. auto sales fell almost 11 percent in 1991, when the economy was in recession.

Ross, an investor who specializes in restructuring troubled businesses and has assembled an auto parts empire through acquisitions, said the U.S. consumer was “pretty well tapped out” as he predicted auto sales would slip a few hundred thousand units from this year.

Most automakers have predicted U.S. auto sales next year in the range of just under 16 million to 15.5 million, with Japan’s Nissan Motor Co Ltd at the low end.

However, the crumbling U.S. housing market is spooking consumers, the investors said.

“I hope I’m wrong on 14.5 (million) to 15 (million),” Stallkamp said. “But I think the mortgage issue is going to freak people out and that will hit pretty hard in ‘08.”

Ross called it “a sort of poverty effect from house prices going down.”

The U.S. automakers’ market shares will suffer more than foreign rivals in such a weak market, Stallkamp said.

“You’re going to see some continued retrenchment in construction and the building trades that will hit the Big Three particularly,” he said.

The investors see the Big Three U.S. automakers cutting factory production instead of returning to overly generous discount deals such as GM’s zero-percent financing offers, first rolled out after the September 11, 2001, attacks.

“I think you’re going to see less discounting in general,” Ross said. “Now that they have a little better control of the factories and now that the factories are a little more right sized.”

None of the three predicted a recession for the U.S. economy in 2008, but York said “it feels like it’s on the way.”

Stallkamp, on the other hand, sees global credit markets stabilizing in the first half of 2008, with the holiday shopping season a key indicator. He sees U.S. auto sales coming back in 2009.

The U.S. automakers, already slashing jobs and factory production, will “have to get smaller faster” and push for more sales overseas in a weaker market, Stallkamp said.

“Maybe I’m too pessimistic on how low it’s going to go,” he said of the U.S. market. “Maybe I live in Michigan. This is a pretty crummy place to be right now.”

(Additional reporting by Poornima Gupta, James B. Kelleher and Kevin Krolicki; Editing by Braden Reddall)

Source: Yahoo Financial

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