8th March 2008

Another Bad Carmax Experience…

posted in Carmax |

I was researching the Carmax website for selling my 2004 truck. They claim to use the Kelly Book in order to get a ballpark figure. I asked the salesman how accurate the Kelly book figures are and he said they aren’t off by much but that they really don’t go by those figures, just the “MARKET VALUE” of the truck. I told him that using the Kelly book sounds like a way to get people into the store if they don’t use those figures. He agreed with me and wondered why himself. When I got the appraisal results after waiting 45 minutes, their figures were $5700.00 less than the book value. Thanks Carmax for making me drive 95 miles one way for nothing!

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This entry was posted on Saturday, March 8th, 2008 at 11:30 pm and is filed under Carmax. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

There are currently 3 responses to “Another Bad Carmax Experience…”

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  1. 1 On April 13th, 2008, tina said:

    i went to carmax also and i did the kelly blue book value on my suv and it was 13,000.00 carmax only wanted to give me 4,500. i drove 72 miles to get there but i was not born yesterday..

  2. 2 On May 9th, 2008, steve said:

    There are 4+ ‘book’ values. NADA, Kelley, Edmunds, carsdirect, and probably some more, too. Kelley is the WORST, and almost always higher than real life. Dealers sell for less than KBB retail, you won’t ever sell it on your own for KBB private party, and Carmax or any dealer probably won’t give you KBB trade-in value either. Edmunds.com is much closer to real life, but for some reason Kelley is the most popular. Don’t ever base anything off of KBB…

  3. 3 On May 16th, 2008, G McKinley said:

    I purchased a vehicle at CARMAX on May 6th paying with cash (casheirs check) May 7th I returned the vehicle due to many problems and requested a refund. I was told they would “expidite” my return. yesterday May 15th I was told they would not cut a check until May 21 and then mail it to the Tucson office. Beware their money back guarantee I want my 26k back now! I will never have anything good to say about carmax. BEWARE

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