Is It A Good Deal ?

Brian M. writes us his experience with Carmax:

I bought a 98 Volvo at CarMax in 2001. During the 5 day grace period I took it to my mechanic who saw an oil leal and thought it was the flame trap. I returned the car and Car Max said they would send it to a Volvo dealer to get it repaired. They did and I took it back to the mechanic and he found the leak again. I took the car back to carmax and they sent it back to the dealer . Aha! It turned out there was a leak in the block. The Volvo dealer wanted $7500 to replace the engine. Carmax said they would do the work themselves. I told them no way…only if the dealer did it. CarMax refused. I told them I wanted the deal negated because it was obvious they did not do the inspection they said they do. But they refused to negate the deal.

Lucky for me I knew someone who knew the personal email address of the CarMax General Manager. I sent him an email. The next day the Service and Sales managers who refused to negate the deal called me up and said the deal was negated. They told me to find a similar Volvo anywhere in the USA and they would not charge me shipping charge. They kept their word but if I didn’t have that “inside” line Lord knows what would have happened.

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